Wirex Status

All Systems Operational

About This Site

Quickly and easily check the status of Wirex products, services, features and system performance in real-time.

Wirex Applications Operational

Web Application Operational

Android Application Operational

iOS Application Operational

Website Operational

Verification Operational

Confirmation Operational

Notifications Operational

SMS Confirmation Operational

Wirex Card Operational

Exchange Operational

Crypto transfers Operational

Fiat transfers Operational

Local card top-up Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 28, 2022

No incidents reported today.

May 27, 2022

No incidents reported.

May 26, 2022

No incidents reported.

May 25, 2022

Verification issue: Survey completion or document submit delays

Resolved - This incident has been resolved.
May 25, 08:42 UTC

Update - We are continuing to investigate this issue.
May 25, 08:42 UTC

Investigating - WINC-2219

Affected service: Verification

Affected region: All

Description: Some users may be asked to repeatedly complete the survey even after the successful first try. Also, please be aware of the possible delay after documents submit.
Our relevant teams are looking into it.
Apr 21, 21:49 UTC

May 24, 2022

ERC20 crypto deposits and their address details generation issues

Resolved - This incident has been resolved.
May 24, 22:15 UTC

Investigating - WINC- 2321

Affected service: Deposits, address details generation

Affected Coin: "MATIC", "USDC", "USDT", "USDP", "TUSD", "OXT", "SHIB", "ENJ", "GRT", "SAND", "MANA"

Affected region: USA

Description: An issue on our partner’s side is currently affecting the crypto deposists and generation ERC20 addresses. The issue is being investigated and we will update you as soon as we know more.
May 24, 08:45 UTC

Issue processing NANO transactions

Resolved - This incident has been resolved.
May 24, 17:38 UTC

Identified - WINC-2301

Affected service: Transactions

Affected Coin: NANO

Affected region: All

Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. To minimize disruption, we have temporarily disabled NANO transactions. Our partner is working to resolve the issue. We will update you as soon as we know more.

Next update: 12h
May 18, 20:01 UTC

May 23, 2022

Issue processing crypto transactions

Resolved - This incident has been resolved.
May 23, 09:00 UTC

Identified - WINC-2314

Affected service: Transactions

Affected Coin: WXT, XTZ, SOL, SNT, SHIB, OXT, QNT, MATIC, MANA, KSM, EOS, ENJ, DOT, DOGE, CHZ, AXS, AVAX, APE, ADA

Affected region: All

Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. To minimize disruption, we have temporarily disabled WXT, XTZ, SOL, SNT, SHIB, OXT, QNT, MATIC, MANA, KSM, EOS, ENJ, DOT, DOGE, CHZ, AXS, AVAX, APE, ADA transactions. Our partner is working to resolve the issue. We will update you as soon as we know more.

Next update: 2h
May 23, 07:45 UTC

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

Issue processing LTC external transfers

Resolved - The LTC transfers are available from now
May 20, 00:07 UTC

Identified - Affected service: External transfers

Affected Coin: LTC

Affected region: All

Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. To minimize disruption, we have temporarily disabled outgoing LTC transfers. Our partner is working to resolve the issue. We will update you as soon as we know more.
May 19, 22:49 UTC

May 19, 2022

Issue generating ETH and ERC20 address in US

Resolved - This incident has been resolved.
May 19, 22:48 UTC

Investigating - WINC-2302

Affected service: Transactions

Affected Coin: USDC, USDT, USDP, TUSD, GRT, SAND, MANA, ENJ, OXT, SHIB, EOS, MATIC, ETH

Affected region: USA

Description: An issue on our partner’s side is currently affecting the generation of ETH and ERC20 addresses. The issue is being investigated and we will update you as soon as we know more.

Next update: 2h
May 18, 21:30 UTC

May 18, 2022

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.