All Systems Operational

About This Site

Quickly and easily check the status of Wirex products, services, features and system performance in real-time.

Wirex Applications Operational
Web Application Operational
Android Application Operational
iOS Application Operational
Website Operational
Sign up & Log in Operational
Verification Operational
Confirmation Operational
Notifications Operational
SMS Confirmation Operational
Wirex Card Operational
Exchange Operational
Crypto transfers Operational
Fiat transfers Operational
Local card top-up Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 28, 2022

No incidents reported today.

May 27, 2022

No incidents reported.

May 26, 2022

No incidents reported.

May 25, 2022
Resolved - This incident has been resolved.
May 25, 08:42 UTC
Update - We are continuing to investigate this issue.
May 25, 08:42 UTC
Investigating - WINC-2219

Affected service: Verification

Affected region: All

Description: Some users may be asked to repeatedly complete the survey even after the successful first try. Also, please be aware of the possible delay after documents submit.
Our relevant teams are looking into it.

Apr 21, 21:49 UTC
May 24, 2022
Resolved - This incident has been resolved.
May 24, 22:15 UTC
Investigating - WINC- 2321

Affected service: Deposits, address details generation

Affected Coin: "MATIC", "USDC", "USDT", "USDP", "TUSD", "OXT", "SHIB", "ENJ", "GRT", "SAND", "MANA"

Affected region: USA

Description: An issue on our partner’s side is currently affecting the crypto deposists and generation ERC20 addresses. The issue is being investigated and we will update you as soon as we know more.

May 24, 08:45 UTC
Resolved - This incident has been resolved.
May 24, 17:38 UTC
Identified - WINC-2301

Affected service: Transactions

Affected Coin: NANO

Affected region: All

Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. To minimize disruption, we have temporarily disabled NANO transactions. Our partner is working to resolve the issue. We will update you as soon as we know more.

Next update: 12h

May 18, 20:01 UTC
May 23, 2022
Resolved - This incident has been resolved.
May 23, 09:00 UTC
Identified - WINC-2314

Affected service: Transactions

Affected Coin: WXT, XTZ, SOL, SNT, SHIB, OXT, QNT, MATIC, MANA, KSM, EOS, ENJ, DOT, DOGE, CHZ, AXS, AVAX, APE, ADA

Affected region: All

Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. To minimize disruption, we have temporarily disabled WXT, XTZ, SOL, SNT, SHIB, OXT, QNT, MATIC, MANA, KSM, EOS, ENJ, DOT, DOGE, CHZ, AXS, AVAX, APE, ADA transactions. Our partner is working to resolve the issue. We will update you as soon as we know more.

Next update: 2h

May 23, 07:45 UTC
May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022
Resolved - The LTC transfers are available from now
May 20, 00:07 UTC
Identified - Affected service: External transfers

Affected Coin: LTC

Affected region: All

Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. To minimize disruption, we have temporarily disabled outgoing LTC transfers. Our partner is working to resolve the issue. We will update you as soon as we know more.

May 19, 22:49 UTC
May 19, 2022
Resolved - This incident has been resolved.
May 19, 22:48 UTC
Investigating - WINC-2302

Affected service: Transactions

Affected Coin: USDC, USDT, USDP, TUSD, GRT, SAND, MANA, ENJ, OXT, SHIB, EOS, MATIC, ETH

Affected region: USA

Description: An issue on our partner’s side is currently affecting the generation of ETH and ERC20 addresses. The issue is being investigated and we will update you as soon as we know more.

Next update: 2h

May 18, 21:30 UTC
May 18, 2022
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.