3rd party GBP processing issue
Update - Outgoing GBP transfers are still disabled.

Currently, we are working on the migration to the new bank provider.
You are already able to request new bank details for incoming transfers (or, for an alternative way - GBP Easy Bank transfer. More details on:https://wirexapp.com/help/article/how-to-fund-your-account-via-bank-transfer-ukeea-1254).

We expect new updates on this feature during September.
Sep 02, 2024 - 12:42 UTC
Identified - To minimize disruption, we have temporarily disabled outgoing GBP transfers.
Jun 13, 2024 - 18:01 UTC
Investigating - Affected Coin: GBP

Description: An issue on our partner’s side is currently may affect GBP transactions. Our partner is working to resolve the issue. We will update you as soon as we know more.
Jun 13, 2024 - 17:16 UTC
Disable RNDR due to the network upgrade
Identified - Affected service: Deposits, Withdrawals, Exchanges

Affected Coin: RNDR

Affected region: All

Description: We've disabled deposits, withdrawals and exchanges for RNDR token due to their network upgrade. After the migration to RENDER all functionalities will be available.
https://know.rendernetwork.com/general-render-network/rndr-to-render-what-you-need-to-know/render-network-upgrade-portal-faq
Jul 22, 2024 - 12:10 UTC

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had a major outage.
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Scheduled Maintenance
Tron infrastructure maintenance Sep 8, 2024 08:00-12:00 UTC
Update - The maintenance time has been rescheduled to September 08, 2024, around 08:00 AM UTC.
Sep 01, 2024 - 07:37 UTC
Scheduled - Coin: all Tron-supported

Network: Tron

Region: All

Description: We will disable In/Out crypto transfers through Tron network due to technical update on our 3rd party partner side.
Aug 29, 2024 - 12:31 UTC
Past Incidents
Sep 7, 2024

No incidents reported today.

Sep 6, 2024

No incidents reported.

Sep 5, 2024
On-chain crypto deposits processing barriers for USA region
Resolved - This incident has been resolved.
Sep 5, 14:50 UTC
Identified - WINC-4580

Affected service: Crypto deposits(on-chain only)

Affected Coin: All

Affected region: USA

Description: We have identified issues with crypto deposits. Only USA customers are affected. Our 3rd party provider is acknowledged about the incident. To minimize service disruption, we have temporary hidden account details and their creation requests.
Sep 5, 13:29 UTC
Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

Unresolved incident: 3rd party GBP processing issue.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.

Aug 28, 2024

No incidents reported.

Aug 27, 2024

No incidents reported.

Aug 26, 2024

No incidents reported.

Aug 25, 2024

No incidents reported.

Aug 24, 2024

No incidents reported.

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