Identified - Affected service: Deposits

Affected region: USA

Description: A technical issue on our partner’s side caused some part of deposits that were completed on blockchain on 27-28 November 2023 not to be added to your account. We are currently working on resolving the issue and crediting the deposits. We will update you as soon as we know more.

Nov 30, 2023 - 13:40 UTC
Identified - Transaction types: Create requisites, Show existing requisites, Exchange In/Out, Local card top ups, Internal transfers In/Out
Coin: PEPE
Region: All

Description:According to the recent new market conditions, we decided to disable all functionality for PEPE token except crypto outgoing transfer.
We are closely monitoring for any new updates regarding this matter.

Aug 26, 2023 - 08:50 UTC

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Degraded Performance
Partial Outage
Major Outage
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Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 1, 2023

No incidents reported today.

Nov 30, 2023

Unresolved incident: Issue processing crypto deposits (US).

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023
Completed - The scheduled maintenance has been completed.
Nov 26, 13:15 UTC
Verifying - Final system reliability checks are in progress. We are about to restore the functionality.
Nov 26, 13:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 12:09 UTC
Scheduled - The aforementioned functionality is still closed. We are closely monitoring the maintenance progress.
Nov 26, 12:09 UTC
Completed - The scheduled maintenance has been completed.
Nov 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 10:00 UTC
Scheduled - Region: All
Functionality: in/out crypto transfers, view account details, new account details activation
Tokens: All
Description: On 26th November, our 3rd party service will have a planned maintenance . To avoid unexpected impact, we'll disable crypto transfer functionalities accordingly for all currencies.
ETA ~2 hours.

Nov 6, 16:49 UTC
Nov 25, 2023
Resolved - This incident has been resolved.
Nov 25, 10:13 UTC
Identified - We've temporary disabled TRX outgoing transfers due to technical barriers. Relevant teams are involved into the investigation.
Nov 25, 00:48 UTC
Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023
Resolved - This incident has been resolved.
Nov 21, 15:23 UTC
Identified - Affected service: Outgoing Crypto Transactions

Affected Coin: All

Affected region: EEA + RoW

Description: A processing issue on our partner’s side is currently affecting outgoing crypto transactions. Our partner is working to resolve the issue. We will update you as soon as we know more.

Next update: 1h

Nov 21, 15:03 UTC
Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023
Resolved - This incident has been resolved.
Nov 17, 19:02 UTC
Identified - Affected service: Outgoing transfers

Affected Coin: TRX

Affected region: EEA + UK

Description: We detected some technical barriers with processing TRX outgoing transfers. To avoid any impact on users, TRX has been disabled. The root cause is already detected.

Nov 17, 18:51 UTC