Identified - Affected service: Exchange In/Out, Local card top ups
Affected Coin: JASMY
Affected region: All
Description: Depending on technical specificities, we've decided to temporarily disable all types of transactions forJASMY currency. We will update you as soon as we know more.
May 25, 2023 - 15:14 UTC
Update - We have also disabled the outgoing transfers for GALA. This has been escalated to technical department for further research
May 18, 2023 - 14:47 UTC
Identified - Affected coin: GALA(v1)
Transaction: Exchanges, top ups
Description: Due to recent GALA(v1) deprecation, we've taken an action to disable its functionality
May 16, 2023 - 09:15 UTC
Monitoring - Affected service: Exchanges(only buy), Local card top ups
Affected Coin: USDC, DAI, USDT
Affected region: USA
Description: Due to technical specificities, the decision was taken to temporarily disabled exchanges(buy) for USDC, DAI, USDT currencies. Selling the aforementioned currencies is still available. The relevant teams are looking into it.
May 17, 2023 - 09:29 UTC
Update - We are continuing to monitor for any further issues.
May 16, 2023 - 09:09 UTC
Monitoring - Affected Coin: FTT, SRM, RAY
Affected region: All
Description: Given current market information, we’ve suspended exchanges and purchases for FTT, SRM and RAY. Deposits and Withdrawals are still functional.
Nov 13, 2022 - 22:30 UTC
Description: An issue has been identified with ACH outgoing transfer, checking existing ACH requisites and generation of new ones. To minimise disruption, the function has been temporarily closed. The issue will effect transfers going in and out of the app, at this period of time the action buttons for ACH transactions will be inactive. Users can still withdraw their crypto assets using dedicated methods.
Feb 03, 2023 - 16:00 UTC
Description: According to internal specificities, the decision was taken to disable top ups by linked local card using ApplePay/GooglePay. The issue is being investigated and we will update you as soon as we know more.
Dec 22, 2022 - 14:57 UTC
Description: Given current market information, we’ve suspended exchanges and purchases for REP. Withdrawals are still functional.
Dec 20, 2022 - 18:43 UTC
Description: Given current market information, we’ve suspended exchanges and purchases for ANKR. Withdrawals are still functional.
Dec 02, 2022 - 08:27 UTC
Completed -
The scheduled maintenance has been completed.
Jun 3, 16:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 15:00 UTC
Scheduled -
Our partner will have planned infrastructure update that can affect transfers. To avoid any issue for users, we will temporarily disable outgoing crypto transfers for the update time.
Jun 2, 10:48 UTC
Resolved -
This incident has been resolved.
May 25, 15:11 UTC
Investigating -
WINC-3537
Affected service: Exchange In/Out, Local card top ups
Affected Coin: OMG
Affected region: All
Description: Unexpected internal technical barriers implied us to disable all transaction types for OMG currency. Relevant teams are already identified the root cause and fix is being implemented. We'll keep you up to date
May 11, 12:35 UTC
Resolved -
The functionality has been restored. Thanks for the patience shown
May 22, 20:26 UTC
Identified -
Affected service: Transactions
Affected Coin: LTC
Affected region: All
Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. To minimize disruption, we have temporarily disabled LTC transactions. Our partner is working to resolve the issue. We will update you as soon as we know more.