Identified - The issue has been identified and a fix is being implemented.
Jul 13, 2026 - 10:45 UTC
Investigating - Some users may see cashbacks displayed as "failed" in the app. These cashbacks have been successfully paid and are still redeemable — this is a display issue only.
Our team is actively working on a fix, and all affected cashbacks will be automatically reprocessed so they display correctly.
Jul 02, 2026 - 14:45 UTC
Monitoring - The hotfix for balance migrations has been applied starting from 9:46 UTC. Preivously affected/stuck migrations will be reprocessed as soon as possible.
Jun 29, 2026 - 10:05 UTC
Identified - Coin: All Region: All Description: From 28 June ~14:00 PM we have observed balances migration failures from Wirexapp to Wirex One. Please rest assured the root cause is identified and our technicians will resolve all its consequences.
Jun 29, 2026 - 09:23 UTC
Completed -
The scheduled maintenance has been completed.
Jul 31, 13:00 UTC
In progress -
WirexApp — Changes effective June 30, 2026
Jul 1, 13:00 UTC
Scheduled -
This update applies to Wirex App users in the EEA and Australia only.
From 30 June 2026, crypto-related features in the Wirex App will no longer be available for affected users. These changes apply to the Classic Wirex App only — Wirex One remains unaffected.
To continue using crypto services, please upgrade to Wirex One.
Crypto
The following crypto-related services will no longer be available: