Description: A technical issue on our partner’s side caused some part of deposits that were completed on blockchain on 27-28 November 2023 not to be added to your account. We are currently working on resolving the issue and crediting the deposits. We will update you as soon as we know more.
Nov 30, 2023 - 13:40 UTC
Identified - Transaction types: Create requisites, Show existing requisites, Exchange In/Out, Local card top ups, Internal transfers In/Out Coin: PEPE Region: All
Description:According to the recent new market conditions, we decided to disable all functionality for PEPE token except crypto outgoing transfer. We are closely monitoring for any new updates regarding this matter.
Aug 26, 2023 - 08:50 UTC
Completed -
The scheduled maintenance has been completed.
Nov 26, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 10:00 UTC
Scheduled -
Region: All Functionality: in/out crypto transfers, view account details, new account details activation Tokens: All Description: On 26th November, our 3rd party service will have a planned maintenance . To avoid unexpected impact, we'll disable crypto transfer functionalities accordingly for all currencies. ETA ~2 hours.
Nov 6, 16:49 UTC
Resolved -
This incident has been resolved.
Nov 25, 10:13 UTC
Identified -
We've temporary disabled TRX outgoing transfers due to technical barriers. Relevant teams are involved into the investigation.
Nov 25, 00:48 UTC
Description: A processing issue on our partner’s side is currently affecting outgoing crypto transactions. Our partner is working to resolve the issue. We will update you as soon as we know more.
Resolved -
This incident has been resolved.
Nov 17, 19:02 UTC
Identified -
Affected service: Outgoing transfers
Affected Coin: TRX
Affected region: EEA + UK
Description: We detected some technical barriers with processing TRX outgoing transfers. To avoid any impact on users, TRX has been disabled. The root cause is already detected.
Nov 17, 18:51 UTC