Plaid top ups via iOS unavailable(UK region only)

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Plaid top ups via iOS unavailable(UK region only)

Incident Report for Wirex

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Identified

WINC-4653

Affected service: Top-up (Plaid only)

Affected region: UK

Description: We have the ongoing incident on the latest iOS app version (4.0.0) which may block top ups through Plaid payment provider. Our technicians already acknowledged the issue.
As the workaround - feel free to user Web or Android version.

Posted Oct 18, 2024 - 18:59 UTC

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©2020 Wirex Limited (CRN 09334596), whose registered office is 34-37 Liverpool St, London EC2M7PP United Kingdom. Wirex Limited is authorised by the Financial Conduct Authority (FRN: 902025) under the Electronic Money Regulations 2017 for the issuing of electronic fiat money and payment instruments.

Your Visa Debit & Prepaid Card will be issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Please note the Visa card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. We ensure that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent your funds will be protected against claims made by creditors.