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Bank transfer processing degraded performance

Incident Report for Wirex

Resolved

This incident has been resolved.

Posted Oct 08, 2026 - 22:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 08, 2026 - 20:07 UTC

Identified

Description: The issue with stuck bank transfers is acknowledged. We confirm all affected transactions will be processed after technical barriers resolved on 3rd party provider side.

Posted Oct 08, 2026 - 18:51 UTC

This incident affected: Fiat transfers.

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©2020 Wirex Limited (CRN 09334596), whose registered office is 34-37 Liverpool St, London EC2M7PP United Kingdom. Wirex Limited is authorised by the Financial Conduct Authority (FRN: 902025) under the Electronic Money Regulations 2017 for the issuing of electronic fiat money and payment instruments.

Your Visa Debit & Prepaid Card will be issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Please note the Visa card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. We ensure that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent your funds will be protected against claims made by creditors.