Help Center and Wirex website degraded availability

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Help Center and Wirex website degraded availability

Incident Report for Wirex

Resolved

This incident has been resolved.

Posted Aug 08, 2023 - 12:59 UTC

Identified

We have detected a degraded availability of Help Center and main Wirex website. Please be informed our technicians are aware of the issue and the hotfix is being implemented.

Posted Jul 31, 2023 - 12:29 UTC

This incident affected: Website.

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©2020 Wirex Limited (CRN 09334596), whose registered office is 34-37 Liverpool St, London EC2M7PP United Kingdom. Wirex Limited is authorised by the Financial Conduct Authority (FRN: 902025) under the Electronic Money Regulations 2017 for the issuing of electronic fiat money and payment instruments.

Your Visa Debit & Prepaid Card will be issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Please note the Visa card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. We ensure that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent your funds will be protected against claims made by creditors.