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Cashback Display Issue – Investigating

Incident Report for Wirex

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Identified

The issue has been identified and a fix is being implemented.

Posted Jul 13, 2026 - 10:45 UTC

Investigating

Some users may see cashbacks displayed as "failed" in the app. These cashbacks have been successfully paid and are still redeemable — this is a display issue only.

Our team is actively working on a fix, and all affected cashbacks will be automatically reprocessed so they display correctly.

Posted Jul 02, 2026 - 14:45 UTC

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