Verification issue: Survey completion or document submit delays

Incident Report for Wirex

Resolved

This incident has been resolved.
Posted May 25, 2022 - 08:42 UTC

Update

We are continuing to investigate this issue.
Posted May 25, 2022 - 08:42 UTC

Investigating

WINC-2219

Affected service: Verification

Affected region: All

Description: Some users may be asked to repeatedly complete the survey even after the successful first try. Also, please be aware of the possible delay after documents submit.
Our relevant teams are looking into it.
Posted Apr 21, 2022 - 21:49 UTC
This incident affected: Verification.
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