Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Sep 29, 2026 - 19:16 UTC
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Sep 29, 2026 - 19:15 UTC
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Sep 29, 2026 - 19:14 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 29, 2026 - 18:58 UTC
Scheduled
If you’re experiencing an issue when upgrading from the Wirex App to Wirex One, or when logging in to Wirex One, please follow these steps: Make sure you are entering the correct password for your existing Wirex account. Enter your password manually. Do not use a password manager, autofill, or any other tool to enter the password automatically. Do not copy and paste the password. Do not create a new Wirex One account. Use your existing Wirex account credentials to complete the upgrade.
If you are unsure whether your password is correct, try logging in through the Wirex web version: https://id.wirexapp.com/login
You can also use the web version to try resetting your password if needed. If you do not remember your password, you can:
Reset it through the Wirex App; Try resetting it through the web version; or Contact Wirex Support for assistance with the password reset. If you receive an error during the upgrade or login process, please us and we will investigate.
Important: Please do not create a new Wirex One account. Always use your existing Wirex account credentials when upgrading or logging in.