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Exchange operations issue

Incident Report for Wirex

Resolved

This incident has been resolved.

Posted Dec 05, 2025 - 23:05 UTC

Investigating

Affected service: Exchanges

Affected Coin: All

Affected region: All

Description: An infrastructure issue is currently affecting exchange operations. To minimize disruption, we have temporarily disabled these functions. The issue is being investigated and we will update you as soon as we know more.

Posted Dec 05, 2025 - 22:26 UTC

This incident affected: Exchange.

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Your Visa Debit & Prepaid Card will be issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Please note the Visa card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. We ensure that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent your funds will be protected against claims made by creditors.