Issue processing BTC outgoing transactions

Get email notifications whenever Wirex creates, updates or resolves an incident.

Email address:

By subscribing you agree to our Privacy Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Get text message notifications whenever Wirex creates or resolves an incident.

Country code:

Phone number:

Change number Enter OTP:

Resend OTP in: 30 seconds

Didn't receive the OTP? Resend OTP

Message and data rates may apply. By subscribing you agree to our Privacy Policy, the Atlassian Terms of Service, and the Atlassian Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Get incident updates and maintenance status messages in Slack.

Subscribe via Slack

By subscribing you acknowledge our Privacy Policy. In addition, you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.

Visit our support site.

Get the Atom Feed or RSS Feed.

Issue processing BTC outgoing transactions

Incident Report for Wirex

Resolved

This incident has been resolved.

Posted Oct 15, 2023 - 11:57 UTC

Investigating

Affected service: Outgoing transfers

Affected Coin: BTC

Affected region: All

Description: We may observe some unexpected behaviours in BTC outgoing transactions processing. 3rd party service is already acknowledged about the issue.

Posted Oct 15, 2023 - 11:23 UTC

This incident affected: Crypto transfers.

← Current Status Powered by Atlassian Statuspage

©2020 Wirex Limited (CRN 09334596), whose registered office is 34-37 Liverpool St, London EC2M7PP United Kingdom. Wirex Limited is authorised by the Financial Conduct Authority (FRN: 902025) under the Electronic Money Regulations 2017 for the issuing of electronic fiat money and payment instruments.

Your Visa Debit & Prepaid Card will be issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Please note the Visa card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. We ensure that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent your funds will be protected against claims made by creditors.