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Local card top ups partially blocked for EEA region

Incident Report for Wirex

Resolved

This incident has been resolved.

Posted Jan 03, 2026 - 12:13 UTC

Identified

Region: EEA
Description: Some users from EEA region may face an error during local card top up. The root cause is identified and our technicians are acknowledged about the problem.

Posted Dec 31, 2025 - 18:13 UTC

This incident affected: Local card top-up.

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©2020 Wirex Limited (CRN 09334596), whose registered office is 34-37 Liverpool St, London EC2M7PP United Kingdom. Wirex Limited is authorised by the Financial Conduct Authority (FRN: 902025) under the Electronic Money Regulations 2017 for the issuing of electronic fiat money and payment instruments.

Your Visa Debit & Prepaid Card will be issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Please note the Visa card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. We ensure that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent your funds will be protected against claims made by creditors.