Delayed response from Customer Care Team

Scheduled Maintenance Report for Wirex

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 04, 2026 - 18:23 UTC

Scheduled

As we complete our transition to new on-chain rails, some customers may experience longer-than-usual processing times for certain account activities. Our team is working to process all requests as quickly as possible.
Still using the legacy Wirex App? You’ll need to upgrade to Wirex One to continue using Wirex services. Learn more here: Upgrade to Wirex One — what to expect (https://wirexone.freshdesk.com/support/solutions/articles/76000088360?lid=g2515p3vrz3f)
If you’re waiting for a balance update, deposit, withdrawal, or other account activity to be reflected, please allow some additional processing time. Your funds remain safe and secure.
Thank you for your patience and understanding while we complete this transition.

Posted Jul 04, 2026 - 18:22 UTC