Cloud provider major incident: Local card top ups disabled, SMS confirmations blocked

Incident Report for Wirex

Resolved

We've enabled all affected services. The system is stable. Thanks for the patience shown.

Posted Oct 21, 2025 - 10:27 UTC

Update

We confirm SMS confirmation is on stable behaviour. Other affected services are still in our focus.

Posted Oct 20, 2025 - 19:03 UTC

Identified

Region: All
Description:
Some of our functionalities may be disrupted by current global outage on AWS cloud provider. To minimize bad user experience we have disabled local card top ups. 3DS transaction confirmations via SMS are also blocked so the workaround is to use biometric.
We are waiting for the updates from 3rd party provider.

Posted Oct 20, 2025 - 09:50 UTC

This incident affected: Confirmation (SMS Confirmation) and Local card top-up.