Identified - The legacy Wirex App has been discontinued in most markets. Deposits, withdrawals, exchanges, and card payments are no longer available to affected customers.
To regain access to your balances and supported services, download Wirex One from the App Store or Google Play, sign up using the same email address associated with your legacy Wirex account, and follow the in-app instructions to complete your account upgrade.
For more information, please refer to our Wirex One FAQ or contact our Support team.
Affected regions: Most markets worldwide, excluding the United Kingdom and El Salvador. Customers with the Private service type are also excluded.
Customer impact: Legacy Wirex App transactions are disabled for affected customers. Access to eligible balances and supported services requires upgrading to Wirex One.
Wirex One FAQ: https://wirexone.freshdesk.com/support/solutions/articles/76000088360-upgrade-to-wirex-one-what-to-expect?lid=nj2izufvg7nm
Oct 29, 2026 - 11:00 UTC
To regain access to your balances and supported services, download Wirex One from the App Store or Google Play, sign up using the same email address associated with your legacy Wirex account, and follow the in-app instructions to complete your account upgrade.
For more information, please refer to our Wirex One FAQ or contact our Support team.
Affected regions: Most markets worldwide, excluding the United Kingdom and El Salvador. Customers with the Private service type are also excluded.
Customer impact: Legacy Wirex App transactions are disabled for affected customers. Access to eligible balances and supported services requires upgrading to Wirex One.
Wirex One FAQ: https://wirexone.freshdesk.com/support/solutions/articles/76000088360-upgrade-to-wirex-one-what-to-expect?lid=nj2izufvg7nm
Oct 29, 2026 - 11:00 UTC
Update - We are continuing to investigate this issue.
Sep 30, 2026 - 15:12 UTC
Sep 30, 2026 - 15:12 UTC
Update - We are continuing to investigate this issue.
Sep 30, 2026 - 15:08 UTC
Sep 30, 2026 - 15:08 UTC
Investigating - As of 30 September 2026, the legacy Wirex app has been discontinued for customers in the EEA.
Following the closure:
Login access to the legacy Wirex app is no longer available.
Deposits, withdrawals, exchanges, and other transactions through the legacy app are no longer possible.
Card transactions have been paused.
From 1 October 2026, customers will no longer be able to view their balances in the legacy app.
Customers who have already upgraded to Wirex One do not need to take any further action.
For customers who have not yet migrated, any digital assets associated with the legacy app remain secure, and ownership rights are unaffected. Assets continue to be safeguarded on-chain and can be claimed by creating a Wirex One profile using the same email address and completing the upgrade process.
We strongly encourage affected customers to complete their migration to Wirex One as soon as possible to avoid any disruption in accessing their assets.
If you require assistance with the migration process or accessing your assets, please contact supportescalations@wirexapp.com.
Affected regions: EEA
Customer impact: Legacy Wirex app services are unavailable. Customers who have not yet migrated must upgrade to Wirex One to regain access to their assets.
Sep 30, 2026 - 14:58 UTC
Following the closure:
Login access to the legacy Wirex app is no longer available.
Deposits, withdrawals, exchanges, and other transactions through the legacy app are no longer possible.
Card transactions have been paused.
From 1 October 2026, customers will no longer be able to view their balances in the legacy app.
Customers who have already upgraded to Wirex One do not need to take any further action.
For customers who have not yet migrated, any digital assets associated with the legacy app remain secure, and ownership rights are unaffected. Assets continue to be safeguarded on-chain and can be claimed by creating a Wirex One profile using the same email address and completing the upgrade process.
We strongly encourage affected customers to complete their migration to Wirex One as soon as possible to avoid any disruption in accessing their assets.
If you require assistance with the migration process or accessing your assets, please contact supportescalations@wirexapp.com.
Affected regions: EEA
Customer impact: Legacy Wirex app services are unavailable. Customers who have not yet migrated must upgrade to Wirex One to regain access to their assets.
Sep 30, 2026 - 14:58 UTC
About This Site
Quickly and easily check the status of Wirex products, services, features and system performance in real-time.
Wirex Applications
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