COCA Token Visibility Issue
Identified - Following the delisting of the COCA token from MEXC, some users may temporarily be unable to see their COCA tokens or balances in the app.

Your funds are safe.

This is a visibility issue and does not mean your tokens have been lost.
Our team is investigating the issue and working to restore the correct balance display.
We apologise for the inconvenience and will provide updates as soon as more information becomes available.
Nov 12, 2026 - 16:40 UTC
Legacy Wirex App services discontinued
Identified - The legacy Wirex App has been discontinued in most markets. Deposits, withdrawals, exchanges, and card payments are no longer available to affected customers.
To regain access to your balances and supported services, download Wirex One from the App Store or Google Play, sign up using the same email address associated with your legacy Wirex account, and follow the in-app instructions to complete your account upgrade.
For more information, please refer to our Wirex One FAQ or contact our Support team.
Affected regions: Most markets worldwide, excluding the United Kingdom and El Salvador. Customers with the Private service type are also excluded.
Customer impact: Legacy Wirex App transactions are disabled for affected customers. Access to eligible balances and supported services requires upgrading to Wirex One.

Wirex One FAQ: https://wirexone.freshdesk.com/support/solutions/articles/76000088360-upgrade-to-wirex-one-what-to-expect?lid=nj2izufvg7nm
Oct 29, 2026 - 11:00 UTC

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Degraded Performance
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Major Outage
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Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 12, 2026

Unresolved incident: COCA Token Visibility Issue.

Nov 11, 2026

Wirex One – Temporary Login Issues
Resolved - This incident has been resolved.
Nov 11, 15:21 UTC
Investigating - We are currently experiencing a technical issue affecting access to the Wirex One app due to an ongoing incident with our third-party authentication provider, Privy.

As a result, some customers may experience difficulties logging in or out of their accounts, delays when launching the app, or issues with session authentication.

Our technical team is actively monitoring the situation and working to restore normal access as soon as possible.

We apologise for the inconvenience and appreciate your patience.

We will provide further updates as more information becomes available.
Nov 11, 14:52 UTC

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

SEPA outgoing transfers delayed processing
Resolved - New payments initiated after ~14:00 UTC are being processed without delay. We are still waiting for the updates from 3rd party provider regarding finalizing old stuck transactions.
Nov 4, 19:27 UTC
Update - We are continuing to monitor for any further issues.
Nov 4, 15:52 UTC
Monitoring - We see a positive dynamic in payments processing. We'll keep you updated.
Nov 4, 14:49 UTC
Identified - Region: All
Description:
The success rate for outgoing SEPA transfers has dropped to zero. All affected payments are stuck in Processing status.
We are aware of the issue and it's been already escalated to a 3rd party provider for further research.
Nov 4, 13:35 UTC

Nov 3, 2026

No incidents reported.

Nov 2, 2026

SEPA outgoing transfers delayed processing
Resolved - This incident has been resolved.
Nov 2, 17:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 2, 16:59 UTC
Investigating - Region: All
Description: Please rest assured we are acknowledged about degraded SEPA outgoing transactions processing. We are waiting for the updates from 3rd party provider regarding this matter. All initiated stuck payments will be finalized once the incident is resolved.
Nov 2, 16:46 UTC
Card operations outage
Resolved - This incident has been resolved.
Nov 2, 14:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 2, 14:48 UTC
Identified - Region: All
Chains: All
Description: We are observing significant affection on card operation processing. In order to prevent bad consequences the decision was taken to disable card payments until the technical barriers are resolved.
Nov 2, 12:41 UTC

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Legacy Wirex App Discontinued for Customers in EEA
Resolved - Please check latest announcement
Oct 30, 11:06 UTC
Update - We are continuing to investigate this issue.
Sep 30, 15:12 UTC
Update - We are continuing to investigate this issue.
Sep 30, 15:08 UTC
Investigating - As of 30 September 2026, the legacy Wirex app has been discontinued for customers in the EEA.

Following the closure:
Login access to the legacy Wirex app is no longer available.
Deposits, withdrawals, exchanges, and other transactions through the legacy app are no longer possible.
Card transactions have been paused.
From 1 October 2026, customers will no longer be able to view their balances in the legacy app.

Customers who have already upgraded to Wirex One do not need to take any further action.
For customers who have not yet migrated, any digital assets associated with the legacy app remain secure, and ownership rights are unaffected. Assets continue to be safeguarded on-chain and can be claimed by creating a Wirex One profile using the same email address and completing the upgrade process.
We strongly encourage affected customers to complete their migration to Wirex One as soon as possible to avoid any disruption in accessing their assets.
If you require assistance with the migration process or accessing your assets, please contact supportescalations@wirexapp.com.

Affected regions: EEA

Customer impact: Legacy Wirex app services are unavailable. Customers who have not yet migrated must upgrade to Wirex One to regain access to their assets.
Sep 30, 14:58 UTC

Oct 29, 2026

Wirexapp-to-Wirex One balances migration issue
Resolved - This incident has been resolved.
Oct 29, 10:49 UTC
Monitoring - The hotfix for balance migrations has been applied starting from 9:46 UTC. Preivously affected/stuck migrations will be reprocessed as soon as possible.
Jun 29, 10:05 UTC
Identified - Coin: All
Region: All
Description:
From 28 June ~14:00 PM we have observed balances migration failures from Wirexapp to Wirex One. Please rest assured the root cause is identified and our technicians will resolve all its consequences.
Jun 29, 09:23 UTC
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