Resolved -
This incident has been resolved.
May 12, 08:19 UTC
Identified -
Region: EEA + RoW Description: To avoid bad user experience, we have disabled card payouts until all technical barriers are resolved. Currently, we are waiting for updates from 3rd party provider.
May 6, 10:05 UTC
Completed -
The scheduled maintenance has been completed.
May 1, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 00:00 UTC
Scheduled -
Scheduled – Region: Philippines
Description: Due to recent regulatory developments in the Philippines, Wirex will no longer be able to provide digital asset services in the region while maintaining full compliance with applicable laws and regulations. As a result, services for customers in the Philippines will be gradually discontinued. Deposits, top-ups, and digital asset features will be disabled from 21 April 2026. Users must withdraw their remaining balances before 30 April 2026. Account access will be restricted from 1 May 2026.
Impact details: Deposits, top-ups, and digital asset services disabled from 21 April 2026 Withdrawals remain available until 30 April 2026 Account restrictions begin 1 May 2026 Cards associated with affected accounts will be blocked from 1 May 2026
Mar 26, 12:36 UTC