Update - We are continuing to investigate this issue.
Sep 30, 2026 - 15:12 UTC
Sep 30, 2026 - 15:12 UTC
Update - We are continuing to investigate this issue.
Sep 30, 2026 - 15:08 UTC
Sep 30, 2026 - 15:08 UTC
Investigating - As of 30 September 2026, the legacy Wirex app has been discontinued for customers in the EEA.
Following the closure:
Login access to the legacy Wirex app is no longer available.
Deposits, withdrawals, exchanges, and other transactions through the legacy app are no longer possible.
Card transactions have been paused.
From 1 October 2026, customers will no longer be able to view their balances in the legacy app.
Customers who have already upgraded to Wirex One do not need to take any further action.
For customers who have not yet migrated, any digital assets associated with the legacy app remain secure, and ownership rights are unaffected. Assets continue to be safeguarded on-chain and can be claimed by creating a Wirex One profile using the same email address and completing the upgrade process.
We strongly encourage affected customers to complete their migration to Wirex One as soon as possible to avoid any disruption in accessing their assets.
If you require assistance with the migration process or accessing your assets, please contact supportescalations@wirexapp.com.
Affected regions: EEA
Customer impact: Legacy Wirex app services are unavailable. Customers who have not yet migrated must upgrade to Wirex One to regain access to their assets.
Sep 30, 2026 - 14:58 UTC
Following the closure:
Login access to the legacy Wirex app is no longer available.
Deposits, withdrawals, exchanges, and other transactions through the legacy app are no longer possible.
Card transactions have been paused.
From 1 October 2026, customers will no longer be able to view their balances in the legacy app.
Customers who have already upgraded to Wirex One do not need to take any further action.
For customers who have not yet migrated, any digital assets associated with the legacy app remain secure, and ownership rights are unaffected. Assets continue to be safeguarded on-chain and can be claimed by creating a Wirex One profile using the same email address and completing the upgrade process.
We strongly encourage affected customers to complete their migration to Wirex One as soon as possible to avoid any disruption in accessing their assets.
If you require assistance with the migration process or accessing your assets, please contact supportescalations@wirexapp.com.
Affected regions: EEA
Customer impact: Legacy Wirex app services are unavailable. Customers who have not yet migrated must upgrade to Wirex One to regain access to their assets.
Sep 30, 2026 - 14:58 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 29, 2026 - 19:16 UTC
Sep 29, 2026 - 19:16 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 29, 2026 - 19:15 UTC
Sep 29, 2026 - 19:15 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 29, 2026 - 19:14 UTC
Sep 29, 2026 - 19:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 2026 - 18:58 UTC
Sep 29, 2026 - 18:58 UTC
Scheduled - If you’re experiencing an issue when upgrading from the Wirex App to Wirex One, or when logging in to Wirex One, please follow these steps:
Make sure you are entering the correct password for your existing Wirex account.
Enter your password manually.
Do not use a password manager, autofill, or any other tool to enter the password automatically.
Do not copy and paste the password.
Do not create a new Wirex One account. Use your existing Wirex account credentials to complete the upgrade.
If you are unsure whether your password is correct, try logging in through the Wirex web version:
https://id.wirexapp.com/login
You can also use the web version to try resetting your password if needed.
If you do not remember your password, you can:
Reset it through the Wirex App;
Try resetting it through the web version; or
Contact Wirex Support for assistance with the password reset.
If you receive an error during the upgrade or login process, please us and we will investigate.
Important: Please do not create a new Wirex One account. Always use your existing Wirex account credentials when upgrading or logging in.
Sep 29, 2026 18:58 - Oct 1, 2026 18:58 UTC
Make sure you are entering the correct password for your existing Wirex account.
Enter your password manually.
Do not use a password manager, autofill, or any other tool to enter the password automatically.
Do not copy and paste the password.
Do not create a new Wirex One account. Use your existing Wirex account credentials to complete the upgrade.
If you are unsure whether your password is correct, try logging in through the Wirex web version:
https://id.wirexapp.com/login
You can also use the web version to try resetting your password if needed.
If you do not remember your password, you can:
Reset it through the Wirex App;
Try resetting it through the web version; or
Contact Wirex Support for assistance with the password reset.
If you receive an error during the upgrade or login process, please us and we will investigate.
Important: Please do not create a new Wirex One account. Always use your existing Wirex account credentials when upgrading or logging in.
Sep 29, 2026 18:58 - Oct 1, 2026 18:58 UTC
Monitoring - The hotfix for balance migrations has been applied starting from 9:46 UTC. Preivously affected/stuck migrations will be reprocessed as soon as possible.
Jun 29, 2026 - 10:05 UTC
Jun 29, 2026 - 10:05 UTC
Identified - Coin: All
Region: All
Description:
From 28 June ~14:00 PM we have observed balances migration failures from Wirexapp to Wirex One. Please rest assured the root cause is identified and our technicians will resolve all its consequences.
Jun 29, 2026 - 09:23 UTC
Region: All
Description:
From 28 June ~14:00 PM we have observed balances migration failures from Wirexapp to Wirex One. Please rest assured the root cause is identified and our technicians will resolve all its consequences.
Jun 29, 2026 - 09:23 UTC
About This Site
Quickly and easily check the status of Wirex products, services, features and system performance in real-time.
Wirex Applications
Operational
Web Application
Operational
Android Application
Operational
iOS Application
Operational
Wirex Wallet
Operational
Website
Operational
Sign up & Log in
Operational
Verification
Operational
Confirmation
Operational
Notifications
Operational
SMS Confirmation
Operational
Wirex Card
Operational
Exchange
Operational
Crypto transfers
Operational
Fiat transfers
Operational
Local card top-up
Operational
Wirex Grow
Operational
DUO
Operational
Multiply
Operational
X-Account
Operational
Borrow
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.